Modem agent not responding to mentions within Slack

Resolved·Partial outage

Slack has fixed the issue, and the Modem agent is working as expected within Slack channels.

Fri, Mar 6, 2026, 01:01 AM

(7 months ago)

Affected components

Mar 5, 2026, 07:42 PM

Mar 6, 2026, 01:01 AM

Agent

Updates

Resolved

Slack has fixed the issue, and the Modem agent is working as expected within Slack channels.

Fri, Mar 6, 2026, 01:01 AM

Identified

Slack is experiencing issues with app mentions as described by their incident here: https://slack-status.com/2026-03/e63ca9cc0d76539c

Thu, Mar 5, 2026, 07:58 PM(5 hours earlier)

Investigating

We're investigating an issue where the Modem agent is not responding to mentions via Slack. Ingest of messages is not impacted by this issue.

Thu, Mar 5, 2026, 07:42 PM(15 minutes earlier)